Ticketskali privacy policy
Ticketskali respects your privacy and to this end has developed this policy to explain how we may
collect, retain, process, share and transfer your personal data when you visit or use our site and
services. This Policy applies to your personal data when you visit our site or use our services that
display or provide links to this Policy and does not apply to Sites and services that we do not own
nor control, including the sites and services of other Ticketskali partners.
This Policy is designed to help you obtain information regarding how we process your personal
data, and aims to address all possible processing scenarios to aid you in making privacy choices
while using our Site and services. Where service offerings may vary by region, we may further
inform you of product- or service-specific data collection through supplementary policies or
notices provided before collection
The Terms and Definitions used throughout this Policy may be reviewed in the Definitions Section
What Personal Data Do We Collect?
Personal data means any data that, either on its own or jointly with other data, that can be used to
identify a natural person. You directly provide us with such data when you use our sites, or interact
with us. The information we collect may include the following:
Account Information – When you create an account, buy a ticket, book a Holiday or Flight we will
collect information directly from you. Depending on the services, this information may include
your contact and billing information such as name, address, email address, phone number, and
card details.
Other information we collect related to your use of our Site or Services – We may collect additional
information from or about you when you communicate with us, contact our customer support
teams or respond to a survey. We collect this information as a record of our interaction and to
provide support related to your query
Why Do we Retain Personal Data?
We retain your personal information, in the first instance, for as long as required by a relevant law
(e.g. to ensure compliance with tax requirements); or if a relevant law no longer requires us to
maintain Personal Information (or that period has elapsed), the Personal Information may then still
be retained if required by any relevant contractual agreement or arrangement; and for Personal
Information to which a relevant law or contractual agreement or arrangement does not apply, we
will retain the Personal Information for as long as is required to manage our engagement and/or
relationship with you plus a reasonable period afterwards.
If your Account is closed, we may take steps to mask Personal Data and other information, but we
reserve our ability to retain and access the data for so long as required to comply with applicable
laws. We will continue to use and disclose such Personal Data in accordance with this Privacy
Policy
How Do we Process Personal Data?
We may use your personal data for the following purposes:
Provision of our Services, including to: When you make purchases; to process your payment
authenticate your access to an account; communicate with you about your Account, the Site, the
Services, or Ticketskali; sending you customer service emails including booking confirmations
and event reminders; information about our services that may interest you or help us serve you
better. If you do not want to receive these types of information, you can opt out at any time.
To manage our operational needs, such as monitoring, analyzing, and improving the Services and
the Site’s performance and functionality. For example, we analyze User behavior and perform
research about the way you use our Services.
To manage risk and protect the Site, the Services and you from fraud by verifying your identity.
TicketsKali risk and fraud tools use Personal Data, Device Information, Technical Usage Data and
Geolocation Information from our Site and website that other Services to help detect and prevent
fraud and abuse of the Services.
To market to you Ticketskali products and Services and the products and services of unaffiliated
businesses. We may also process your Personal Data to uniquely tailor the marketing content and
certain Services or Site experiences to better match your interests on Ticketskali and other third-
party websites.
To provide personalized Services offered by Ticketskali. We may use your Personal Data and other
information collected in accordance with this Privacy Policy to provide a targeted display, feature,
Services or offer to you on our sites. We may use cookies and other tracking technologies to
provide these online services and/or personalize your experience to your unique needs
To provide you with location-specific options, functionality or offers if you elect to share your
Geolocation Information through the Services. We will use this information to enhance the security
of the Sites and Services and provide you with location- based Services, such as advertising, search
results, and other personalized content.
To comply with our obligations and to enforce the terms of our Sites and Services, including to
comply with all applicable laws and regulations.
To respond to your requests, for example to contact you about a question you submitted to our
customer support team and better respond to your requests and support needs .
How do we Use Cookies and other Tracking Technologies?
When you visit our Sites, use our Services, or visit a third-party website for which we provide
online Services, we may use cookies and other tracking technologies (collectively, “Cookies”) to
recognize you as a User and to customize your online experiences, the Services you use, and other
online content and advertising; measure the effectiveness of promotions and perform analytics;
and to mitigate risk, prevent potential fraud, and promote trust and safety across our Sites and
Services. You can manage or delete cookies based on your own preferences. You can clear all the
cookies stored on your computer, and most web browsers provide the option of blocking cookies.
How We Disclose Personal Data
Information about our customers is an important part of our business and we address sharing of
your data as such. We may disclose Personal Information that we collect from you for the
purpose(s) that it was collected. We may disclose the Personal Information for other purposes
where we have received your consent to do so or are required to do so by law.
Examples of where we may disclose your information include, but are not limited to: With other
companies that provide services to us: We may share Personal Data with third-party service
providers that perform services and functions at our direction and on our behalf. These third-party
service providers may, for example, provide you with Services, verify your identity or assist in
processing transactions
With other financial institutions: We may share Personal Data with other financial institutions that
we have partnered with to offer a product. We may also share Personal Data to process
transactions, and keep your financial information up to date.
With the other parties to transactions when you use the Services, such as merchants: We may share
information about you and your account with the other parties involved in processing your
transactions. This includes merchants, when you use our Services to pay for goods or services. The
information includes: Personal Data and Account information necessary to facilitate the
transaction; information to help other participant(s) resolve disputes and detect and prevent fraud;
and aggregated data and performance analytics to help merchants better understand Users and to
help merchants enhance Users’ experiences.
With Event Partners, these are the entities we work with to put on the event, such as the promoter,
the venue or the artist. We share your information with our Event Partners so that they can run the
event and for other reasons described in their privacy policies. In some cases we will name the
Event Partners when you purchase a ticket so you know who will receive your data, and you will
be given the option to subscribe to receiving marketing from them
With other third parties for our business purposes or as permitted or required by law: We may
share information about you with other parties for business purposes or as permitted or required
by law, including if we need to do so to comply with a law, legal process or regulations;
To comply with applicable laws or respond to valid legal procedures, we may disclose your
personal data to regulators, law enforcement or other government agencies; or when we believe,
in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent
physical harm or financial loss; or to report suspected illegal activity or to investigate violations
of a user agreement; to protect the vital interests of a person; to protect our property, Services and
legal rights; to facilitate a purchase or sale of all or part of a business; to help assess and manage
risk and prevent fraud against us, our Users and fraud involving our Sites or use of our Service to
companies that we plan to merge with or be acquired by; and to support our audit, compliance, and
corporate governance functions.
We do not share your Personal Data with third parties for their marketing purposes without your
consent.
We will take reasonable steps to ensure that the Personal Information we use or disclose is
accurate, up to date, complete and relevant to the purpose of the use or disclosure.
How to Access & Control Your Personal Data
Subject to limitation set out in the Kenya Data Protection and Privacy Law, you have certain rights
in relation to your personal data. You have the right to request access to your data, rectification
and data portability.
It is your responsibility to ensure that all personal data submitted to Ticketskali system is correct.
Ticketskali System is dedicated to maintaining the accuracy and completeness of personal data
and keeping the data up to date.
To the extent required by the Kenya Data Protection and Privacy Law, you may have the right to
access certain personal data we maintain about you request that we update or correct inaccuracies
in that data object or restrict to our use of your personal data, and ask us to delete your personal
data from our platforms.
To exercise these rights, you may contact Ticketskali System Directly through the contacts
provided in this policy.
How We Protect Your Personal Data
The security of your personal data is important to us and is our highest priority. We use appropriate
physical, management, and technical measures to protect your personal data from unauthorized
access, disclosure, use, modification, damage, or loss. The security measures include:
Implementing security measures in accordance with internationally recognized standards such as
ISO 27001 and PCI DSS i.e., information access management, firewalls, security monitoring, data
encryption etc. where our security controls are independently verified by an external auditor.
We use cryptographic technologies for transaction security and integrity such as encryption,
transmission of transaction information using Secure Socket Layer (SSL) technology and ensuring
that post transaction no sensitive card information is stored on our systems
We maintain physical, electronic, and procedural safeguards in connection with the collection,
storage, and disclosure of personal information
While we are dedicated to securing our systems and Services, you are responsible for securing and
maintaining the privacy of your password(s) and Account/profile registration information and
verifying that the Personal Data we maintain about you is accurate and current.
How We Process Children's Personal Data
Our sites and services and products are primarily intended for adults and do not collect information
regarding persons under the age of 18 in compliance with the Children’s Online Privacy Protection
Act (COPPA).
Updates to This Policy
Ticketskali System reserves the right to update or change this Policy at any time. We will release
the latest Privacy Policy on our website and appropriate channels for any changes. If major changes
are made to the Privacy Policy, we may notify you through different channels, for example, posting
a notice on our website or sending you a direct notification.
How to Contact Us
If you have any questions or suggestions, privacy complaints or issues, and want to contact
Ticketskali Data Protection Officer (DPO), please contact business@ticketskali.co.ke
Definitions
Personal Data: means personal information that can be associated with an identified or
identifiable person such as Name, Mobile Phone or Telephone Number, email address, Payment
Card Numbers, Official identification information e.g., Identification Number.
Process: means any operation or set of operation which is performed on personal data whether or
not by automated means such as collection, recording, organization, structuring, storage,
adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or
otherwise making available, alignment or combination, restriction, erasure or destruction
Account: means a Ticketskali System Individual or Business Account
Device Information: means data that can be automatically collected from any device used to
access our Sites or Services. Such information may include, but is not limited to, your device type;
device ID; your device’s network connections; your device’s name; your device’s IP address;
information about your device’s web browser and the internet connection being used to access the
Site or Services
Services: means any products, services, content, features, technologies, or functions, and all
related websites, applications and service offered to you by Ticketskali
User: means an individual or merchant who uses the Services or accesses the sites
Sites means the websites, mobile apps, official social media platforms through which Ticketskali
System offers the Services and which has posted or linked to this Privacy Policy
Ticketskali: means Ticketskali System owned by Onfon Media Limited.
